FAQ

HOW DOES THE CLICK & COLLECT WORK?

You have the possibility to come and collect your order in our Labelle stores in 176 rue de Grenelle (paris 7) and 92 Rue de la Pompe (paris 16).

In your basket, at the delivery step, choose the mode "store pickup". It takes a little time for our super team to prepare your small packages: within 48 working hours, you will receive an email to let you know that your order is ready to be picked up with the slots available to come and pick it up.

When you enter the store, please give us your name, the number of your order and present us with an identity document. Your treasures await you!

ARE THERE LABELLE STORES?

Yes ! LABELLE currently has two beautiful physical stores in Paris, bringing together the models present on the site and full of exclusives.

The shops are open Tuesday to Saturday from 11 a.m. to 14 p.m. and from 15 p.m. to 19 p.m.

We are waiting for you now at:

92 rue de la Pompe, 75116 Paris (Rue de la Pompe or Trocadero street)

176 rue de Grenelle, Paris 75007 (M ° La Tour Maubourg)

CAN I EXCHANGE AN ITEM ORDERED?

At LABELLE, you have 14 working days after delivery of your order to request a refund, exchange your model for another or ask for a credit.

You just need us return your order by mail followed by the return slip attached to your package.

You live in Paris ? You can also return your item directly in shop, provided with your purchase invoice.

However, clearly personalized products that cannot be put back on sale, cannot be exchanged as provided for in the Consumer Code.

For more information, contact customer service by email at info@lab-elle.com, or by phone at 09.84.05.09.22.

WHAT MEANS OF PAYMENT CAN I USE?

You can pay for your purchases by:

- Credit card (Credit card, Mastercard, Visa)

Transactions made on LABELLE are secured by the Stripe payment system. All information exchanged to process the payment is encrypted using the SSL protocol. This data can not be detected, intercepted or used by third parties. Nor are they stored on our computer systems.

- Paypal

IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER?

As soon as you confirm your order, it is sent directly to our teams. To modify an element of your order or cancel it, you have a period of 1 hour. Contact customer service by phone at 09 84 05 09 22 or by email at info@lab-elle.com and let them know about your changes.

I RECEIVE MY ORDER IN SEVERAL TIMES. IS THIS NORMAL?

As LABELLE models are hand-made and sometimes made when you order, you may receive your order in several installments if you ordered models from different designers. There is nothing to worry about if the first package you receive does not contain your entire order.

HOW TO CONTACT CUSTOMER SERVICE?

You haven't found the answers to your questions? LABELLE team is at your disposal between 10 a.m. and 18 p.m., Monday to Friday:

- By phone at 09.84.05.09.22

- By e-mail to the address info@lab-elle.com