FAQ

ARE THERE ANY LABELLE STORE ?

Yes! LABELLE currently has 2 physical stores in Paris, bringing together the pieces present on the site and a lot of exclusivities.

The shops are open from Tuesday to Saturday from 11h to 14h - 15h to 19h

We are waiting for you now at:

92 rue de la Pompe, 75116 Paris (Rue de la Pompe or Trocadero street)

176 rue de Grenelle, Paris 75007 (M ° La Tour Maubourg)

CAN I EXCHANGE AN ITEM THAT I ORDERED?

At LABELLE, you have XNUMX working days after delivery of your order to request a refund, exchange your jewelry for another or ask for a credit.

You just need us return your order by mail followed by the return slip attached to your package.

You live in Paris? You can also return your item directly in shop, provided with your purchase invoice.

Nevertheless, clearly personalized products that can not be put up for sale, can not be exchanged as provided by the Consumer Code.

For more information, you can contact customer service by email at info@lab-elle.com, or by phone at 09.84.05.09.22

WHAT METHODS OF PAYMENT CAN I USE?

You can pay for your purchases by:

- Credit card (Credit card, Mastercard, Visa)

Transactions made on LABELLE are secured by the Stripe payment system. All information exchanged to process the payment is encrypted using the SSL protocol. This data can not be detected, intercepted or used by third parties. Nor are they stored on our computer systems.

- Paypal

IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?

As soon as you confirm your order, it is sent directly to our teams. To modify an item of your order or cancel it, you have a delay of 1h. Contact customer service by phone at the 09 84 05 09 22 or by email at info@lab-elle.com and inform them of your changes.

I RECEIVED MY ORDER IN SEVERAL TIMES. IS THIS NORMAL?

As LABELLE models are hand-made and sometimes made when you order, you may receive your order in several installments if you ordered models from different designers. There is nothing to worry about if the first package you receive does not contain your entire order.

HOW TO CONTACT CUSTOMER SERVICE?

You haven't found answers to your questions? LABELLE team is at your disposal between 11h and 19h, from Monday to Friday:

- By phone at 09.84.05.09.22

- By e-mail to the address info@lab-elle.com