- You declare that you are a natural person, at least 18 years old and have the legal capacity or parental authorization to place an order on the Site.
If one or more of these three conditions is not met, you are not authorized to use this site and place an order.
Once you have placed your order, we will send you a confirmation e-mail. Once the order has been dispatched, we will inform you of the shipment of your products.
The parcel containing your order will include a delivery note to be sent back to us if you wish to return the jewelry ordered within 14 days. The jewelry must not have been worn or damaged, otherwise the return will not be accepted.
Article 3 : Prices, availability, delivery and customs
3.1 Prices
The prices displayed on the site are indicated in euros, inclusive of all French taxes (European VAT and other applicable taxes), including the cost of processing your order and the cost of packaging, in which each piece of jewelry ordered will be delivered.
You are responsible for shipping costs up to ?49; for orders over ?50, we offer free shipping.
We reserve the right to modify our prices at any time without notice. Products already ordered will be invoiced according to the rates in effect at the time your order is placed.
Despite our best efforts, it is possible that a number of products on our Site contain a pricing error. In this case, we will inform you and cancel your order unless you choose to accept the order at the new price.
3.2 Availability and delivery
We inform you of the standard delivery date on the Site on the information page for each product. This date is an estimate. In the event of a delay, you will be contacted by e-mail and/or telephone as soon as we have this information.In the event of a change of size or reference once your initial order has been validated and paid for, the delivery date indicated at the time of your purchase and in your account is no longer valid and will have to be re-evaluated by customer service once your request for modification has been taken into account by the latter. We cannot guarantee delivery on the date linked to the first choice of jewel, since a change of reference or size will cause a delay in the usual shipping or manufacturing process.
If you choose to pay by bank transfer, your order will only be processed on receipt of payment, and the delivery date will be delayed accordingly.
If, despite our best efforts, a product cannot be delivered, we will inform you by e-mail and/or telephone as soon as possible in order to find a satisfactory solution to the problem, without this giving rise to any compensation other than reimbursement or exchange of the order for another product.
3.3 Customs duties for the European Community
As orders are dispatched from France, no customs duties apply to deliveries within the European Community.
3.4 Customs duties for countries outside the European Community
Deliveries outside the European Community are subject to local taxes, customs duties or customs presentation fees. You are responsible for these charges. It is not possible to predict the exact total amount of these charges, as they depend in particular on the value of the shipment. Refusal to pay local taxes, customs duties or customs presentation fees will result in a recall of the order in France and cancellation of the order.
Article 4 : Payment
4.1 Payment options
You can pay by Visa/Mastercard, Paypal or bank transfer.
For the latter, the payment details (IBAN, amount, reference to be specified, etc.) are indicated in the order confirmation email and in your
customer account, and must be scrupulously respected for the order to be processed.
4.2 Refusal of payment and order cancellation
For security reasons, we reserve the right to refuse payment and cancel orders:
- for cards issued by banks domiciled outside the European Union
- for bank transfers from banks outside the European Union
- for non-referenced delivery addresses, hotels or P.O. boxes
- if we are unable to contact the person who placed the order
- for any doubt about the validity of the order
Article 5 : Returns and refund of the difference
5.1 Situation giving rise to a return
Three situations may give rise to the return of your product for reimbursement:
- Your statutory right of withdrawal of fourteen (14) days to return items to us without giving any reason
- In the event of delivery of an item which does not conform to your order or which has been damaged in transit, subject to the item being returned to us.
- Up to 14 days after dispatch of your order, we give you the opportunity to return any products ordered which do not give you complete satisfaction, for reimbursement or exchange. After 14 days, no exchange or refund will be accepted.
In the case of an order for several products, the 14-day period for notifying withdrawal does not begin to run until receipt of the last product delivered. Returns do not apply to :- products that have been personalized at your request (personalized products or products for which you have requested a specific quote).
5.2 Return acceptance conditions
Up to 14 days after your order has been dispatched, we give you the opportunity to return any products that you are not entirely satisfied with for a refund or exchange.
In both cases, for the return to be accepted:
- the products must be returned to us in suitable packaging, must not have been worn or damaged, and must be accompanied by the delivery note provided when your order was dispatched.For earrings, the complete pair must be returned, along with the chains and pendants sold together.
- an expert appraisal will be carried out to confirm the condition of the returned jewelry.
- you are responsible for return shipping costs.
Address for returns and after-sales service
LABELLEOrder number : 176 rue de Grenelle75007 PARISFRANCE
Cancellation form
(If you wish to exercise your right of withdrawal, please complete this form and send it to us by e-mail).A VAN V SAS,176 rue de Grenelle75007 PARIS, FranceI hereby make use of my right of withdrawal concerning the contract between us for the purchase of the product reference : Order number : Received on :Name of purchaser :Date
5.3 Refund procedure
We will issue a refund within 7 days of receipt of the product(s), less any discounts, promotions or vouchers you may have received with your order.
The refund period runs from the date on which we collect the goods.
You will be reimbursed via the payment method you used to make your purchase (credit card, Paypal or bank transfer) and only for the account of the person who made the payment.
Article 6 : Warranties and liability
6.1 Warranties
You benefit from the provisions of the 2-year legal warranty for hidden defects.
In addition, for a period of 2 years from delivery, products are guaranteed against defects in materials and workmanship.
We undertake to exchange the defective product(s) you return to us during this period.
However, this guarantee will only be granted if :
- the defect does not result from abnormal or non-conforming use, an accidental event or an external cause (such as the intervention of any unauthorized third party on the product)
- your jewelry is subject to normal wear and tear or aging;
You are responsible for all shipping and return costs.
Beyond the 2-year warranty period, repairs are possible. For this, please
contact customer service.
6.2 Liability
We decline all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery outside the European Union.
We undertake to take all the care customary in the profession for the implementation of the service offered to the customer. Nevertheless, we shall not be held liable in the event of failure to meet our contractual obligations as a result of an act of God or force majeure as defined by the jurisprudence of the French courts.
Furthermore, we shall not be held liable for any insubstantial differences between the photos, texts and illustrations presenting the items on our site and the items ordered.
We use our best endeavors to provide the services described in these General Terms and Conditions of Sale. We are liable for any direct and foreseeable damage at the time of the use of the Site or the conclusion of the sales contract between us and you, however this compensation may not exceed in any case the amount of Your last purchase.
In no event will we be liable for loss of profits, loss of business, loss of data or loss of revenue or any other indirect or consequential damages that were not foreseeable at the time of use of the Site or the conclusion of the sales contract between us and you.
Article 7: Reservation of title
The goods delivered remain our property until they are dispatched to the carrier, once you have paid for them.
Article 8: Site access and property rights
We grant you access to and use of the Site for your personal use. Under no circumstances are you authorized to download, reproduce, copy, sell, exploit or modify all or part of this Site (in particular listed products, descriptions, prices, downloading or copying of information, use of data, software, sound extracts, graphics, images, texts, photographs, tools) without our express written authorization.
The Site may contain links to other sites on the Internet. These other sites are not under our control, and we cannot be held responsible for the accuracy, intellectual property rights, legality, decency or any other aspect of the content of these sites.
Article 9: Confidentiality rules
In accordance with the provisions of the EU General Data Protection Regulation of May 25, 2018, we are committed to protecting your personal data.The company VAN V SAS is responsible for collecting this data. All personal data concerning you that we have collected is treated with the strictest confidentiality. Your personal data, which we collect from the elements you enter, are used exclusively to process your order in the best possible conditions and to provide you with suitable offers. Your personal data will never be rented, transferred or sold to third parties, for any purpose other than the execution of your order, the collection of your feedback on your purchasing experience and/or the sharing of promotional offers from VAN V / LABELLE. You have the right to access, modify and delete your personal information from your secure account management interface, by contacting our data protection officer via data-protection@lab-elle.com or by sending us a letter to VAN V / LABELLE, 176 rue de Grenelle, 75007 PARIS, France.
9.1 For site visitors
In order to serve you better, we measure the number of pages viewed, the number of visits, as well as visitors' activity on the site and their frequency of return. To this end, we use "cookie" technology as part of Google Analytics. A cookie does not allow us to identify you. Generally speaking, it records information relating to your computer's browsing on our site (the pages you have consulted, the date and time of consultation, etc.) which we can read during your subsequent visits. The data collected by cookies is strictly for internal use only and is never passed on to third parties. They are used to improve the service offered to customers, in particular site ergonomics, the products presented or customer relations. The use of cookies, whether our own or third-party, that are not necessary for the operation of the site requires your express consent. You can express your consent or oppose the use of cookies by configuring your browser accordingly. To do so, please refer to your browser's user guides. Certain cookies, known as "advertising cookies", enable us to track your browsing and record the products you have viewed, and then, within a maximum period of 90 days, to present you with advertising banners that may or may not be related to your past browsing. These cookies are linked to your Internet profile (but do not allow you to be identified) and may come from Google, Facebook, Criteo, Awin, Tradetracker or Affilae. They also require your express consent in the same way as indicated above.
9.2 For identified site visitors
At several points on the site, we may ask you for your e-mail address in order to guarantee a better browsing experience. This applies in particular to saving your favorites, your basket and ordering a ring. Your e-mail address will never be sold. We may contact you to send you additional product information (e.g. other variants available), product promotions or to ask you for feedback on your experience. You may object to this at any time. You will find unsubscribe links at the bottom of every e-mail we send out.On our website, we offer you the opportunity to subscribe to our newsletter. The processing of your electronic contact data is based entirely on your consent. To unsubscribe, please contact our Data Protection Officer or Customer Service. You can also click on the unsubscribe link at the bottom of each of our newsletters.
9.3 For site customers
If you place an order on our website, we process the data required for the execution, conclusion or termination of the order. After placing an order, we will send you a confirmation. You will also receive emails regarding changes to the status of your order. We store the data recorded for the purpose of fulfilling the contract until the expiry of the statutory or, where applicable, contractual warranty and warranty claims. After the expiry of this period, we retain information relating to our contractual relationship as required by commercial and tax law for legal periods. During this period (generally ten years from the conclusion of the contract), the data may be consulted by the tax authorities in the event of an audit. If you have selected a method of payment other than bank transfer, we will pass on your required payment details to a payment service provider that we commission. At the end of the order process, you will be asked to complete a questionnaire to help us improve our services. This questionnaire is not compulsory. Your answers will never be disclosed to third parties. You can request the deletion of your answers at any time by contacting our customer service department or the data protection officer. Once you have received your jewel, you have the opportunity to give us feedback on it. This is not obligatory. We may publish this review on our site anonymously, where only your first name and town will appear. You can withdraw this review at any time by contacting our customer service or data protection officer.
Article 10: Applicable law and jurisdiction
The present terms and conditions of sale are subject to French law.
All disputes relating to the commercial relationship between you and us are subject to the jurisdiction of the French courts.
Article 11 : Identification
LABELLE is a trademark used to identify VAN V SAS.
This website is owned and operated by VAN V SAS.
VAN V SAS
176 rue de Grenelle, 75007 PARIS, France
Registered with the RCS Paris nº 531 086 130VAT number FR: FR34531086130