Your guarantees

Fast, free delivery FREE DELIVERY

We're delighted to offer you free delivery: in France, the European Union, Switzerland, Canada, the USA and many other countries (see the list in the country/language drop-down menu by clicking on the flag). Our customer service team is also at your disposal for any questions or additional information concerning delivery. Please do not hesitate to contact us.

SECURE DELIVERY IN FRANCE AND ABROAD

With us, every piece of jewelry is unique and deserves a delivery worthy of the name!Here's everything you need to know about our delivery service

Guaranteed, secure 48-hour Colissimo delivery

We've chosen Colissimo to ship your orders in France and abroad. Why do we choose Colissimo? Because we guarantee fast, secure and traceable delivery in all circumstances!

1. fast Your jewel will be with you in just 48 hours after shipment.

2. secure Your order is delivered Monday to Saturday, personally and against signature. If you are not present at the time of delivery, the driver will leave a note with the address of the post office where you can collect your parcel within 15 days, on presentation of your identity card.

3. traceable We will give you the tracking number so you can follow your order at any time on the Colissimo website and find out its location.

From the day your order is dispatched, you'll receive a confirmation e-mail to keep you informed of the progress of your delivery. With Colissimo, your jewel will be in safe hands, arriving at your door in just 48 to 72 hours!And the good news is that there are no customs duties or additional shipping charges. We take care of everything to make your delivery experience as pleasant as possible.

IN-STORE COLLECTION

You can collect your order directly from our boutique! It's convenient, fast and you can even take advantage of our opening hours to discover our new products. As soon as your order is ready for collection, you'll receive an e-mail and a text message to let you know.

14-day trial

14-day trial RETURNS, EXCHANGES & REFUNDS

We want you to be completely satisfied with your order, so we offer you the opportunity to return any jewelry that does not suit you. You can exchange it or receive a refund up to 14 days after delivery.

Please note that, for the time being, you will be responsible for postage costs (and customs duties for the countries concerned).

We are here to help you at any time. Please do not hesitate to contact us if you have any questions or concerns.

RETURN OPTIONS

1. Refund We want you to be completely satisfied with your jewelry, and we understand that sometimes that doesn't happen ... + . If you need to return your jewelry for a refund, don't hesitate to do so! You can easily make your request from your customer account within 14 days of receiving your jewelry. We'll be happy to help you find a solution that's right for you.

2. Exchange We're sorry to hear that your jewel doesn't fully meet your expectations. But don't worry ... + , we're here to help! If you wish to exchange your jewel for another reference or another size, simply make your request directly by contacting our Customer Service department from your customer account. You have 14 days from receipt of your jewel to do so. We'll do our utmost to find the perfect piece of jewelry for you, so please don't hesitate to contact our Customer Service department for advice.

RETURN CONDITIONS

At Labelle, your satisfaction is our priority! We want to offer you a peaceful online shopping experience with a 14-day return guarantee,

under certain conditions:

The return request must have been made in advance via your customer account.

The jewel is in perfect condition and has not been worn.

The jewel is returned to us in suitable packaging, to avoid damage during transport, accompanied by a copy of the delivery note or invoice, which you can find in your customer account, under "Documents". For all earring returns, the complete pair must be returned to us. In the event of incomplete, damaged or soiled products, Labelle reserves the right not to fully reimburse the buyer. The non-refunded balance will be used to repair the jewel.

The jewel has been returned within 14 days of receipt.

PROCEDURE TO BE FOLLOWED

If you'd like to return a piece for a refund or exchange, it's easy. Simply log in to your customer account and contact our Customer Service department from the order concerned. We'll keep you informed at every stage of the returns process.

Return address in France

Address for returns and after-sales service in FRANCELabelle176 Rue de Grenelle, 75007 Paris, France

20% off your 2nd piece of jewelry

-20% off your 2nd piece of jewelry

At Labelle, we know that life's big moments are to be celebrated! That's why we have a special offer for you when you buy two or more pieces of jewelry.

Simply add two pieces to your basket and a discount code "PLUSIEURSBIJOUX" will appear, automatically applying a 20% discount to the least expensive piece in the basket.

This incredible offer only applies if you buy two or more jewels simultaneously.

Of course, if for any reason you wish to return one of the jewels, the amount of the discount will be deducted from your refund as the condition for obtaining the offer will no longer be met.

100% secure online payment

Labelle makes your life easier by offering you several fully secure payment options: credit card, bank transfer and Paypal.

We know that the security of your data is paramount, which is why our payment page is totally secure and equipped with a padlock in your browser window, guaranteeing that your credit card number is encrypted before being sent to our site. We use SSL encryption technology, the most widely used solution in the world. This means that no one can view or use your credit card information without your consent even our service.

Furthermore, your credit card details are never saved on our site. We ask you to enter it each time you place a new order, to guarantee the protection of your data and avoid any risk of theft or fraudulent use.