Privacy policy

Privacy policy In accordance with the provisions of the EU General Data Protection Regulation of May 25, 2018, we are committed to protecting your personal data.The company VAN V SAS is responsible for collecting this data. All personal data concerning you that we have collected is treated with the strictest confidentiality. Your personal data, which we collect from the elements you enter, are used exclusively to process your order in the best possible conditions and to provide you with suitable offers. Your personal data will never be rented, transferred or sold to third parties, other than for the purpose of fulfilling your order, collecting your feedback on your purchasing experience and/or sharing promotional offers with VAN V SAS (trade name LABELLE). You have the right to access, modify and delete your personal information from your secure account management interface, by contacting our data protection officer at data-protection@lab-elle.com or by writing to us at VAN V SAS (LABELLE), 176 rue de Grenelle, 75007 - PARIS, France.
1. For site visitors
In order to serve you better, we measure the number of pages viewed, the number of visits, as well as visitors' activity on the site and their frequency of return. To this end, we use "cookie" technology as part of Google Analytics. A cookie does not allow us to identify you. Generally speaking, it records information relating to your computer's browsing on our site (the pages you have consulted, the date and time of consultation, etc.) which we can read during your subsequent visits. The data collected by cookies is solely and strictly intended for internal use and is never passed on to third parties. They are used to improve the service offered to customers, in particular site ergonomics, the products presented or customer relations. The use of cookies, whether our own or third-party, is not necessary for the operation of the site, and therefore requires your express consent. You can express your consent or oppose the use of cookies by configuring your browser accordingly. To do this, please refer to your browser's user guides. Certain cookies, known as "advertising cookies", enable us to track your browsing and record the products you have viewed, and then, within a maximum period of 90 days, to present you with advertising banners that may or may not be related to your past browsing. These cookies are linked to your Internet profile (but do not allow you to be identified) and may come from Google, Facebook, Criteo, Awin, Tradetracker or Affilae. They also require your express consent in the same way as indicated above.
2. For identified site visitors
At several points on the site, we may ask you for your e-mail address in order to guarantee a better browsing experience. This applies in particular to saving your favorites, your basket and ordering a ring. Your e-mail address will never be sold. We may contact you to send you additional product information (e.g. other variants available), product promotions or to ask you for feedback on your experience. You may object to this at any time. You will find unsubscribe links at the bottom of every e-mail we send out.On our website, we offer you the opportunity to subscribe to our newsletter. The processing of your electronic contact data is based entirely on your consent. To unsubscribe, please contact our Data Protection Officer or Customer Service. You can also click on the unsubscribe link at the bottom of each of our newsletters.
3. For site customers
If you place an order on our website, we process the data required to execute, conclude or terminate the order. Once you have placed your order, we will send you a confirmation. You will also receive emails regarding changes to the status of your order. We store the data recorded for the purpose of fulfilling the contract until the expiry of the statutory or, where applicable, contractual warranty and warranty claims. After the expiry of this period, we retain information on our contractual relationship as required by commercial and tax law for the statutory periods. During this period (generally ten years from the conclusion of the contract), the data may be consulted by the tax authorities in the event of an audit. If you have selected a method of payment other than bank transfer, we will pass on your required payment details to a payment service provider that we commission. At the end of the order process, you will be asked to complete a questionnaire to help us improve our services. This questionnaire is not compulsory. Your answers will never be disclosed to third parties. You can request the deletion of your answers at any time by contacting our customer service department or the data protection officer. Once you have received your jewel, you have the opportunity to give us feedback on it. This is not obligatory. We may publish this review on our site anonymously, where only your first name and town will appear. You can withdraw this review at any time by contacting our customer service or data protection officer.
4. Changes to privacy policy
The present privacy policy may be updated in accordance with legal developments.

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