Terms and Conditions

INTRO

These general conditions of sale, hereinafter referred to as the "General Conditions", govern the terms of distance selling between any user of the lab-elle.com site wishing to make a purchase on the lab-elle.com website (here- hereinafter referred to as "the Internet user") and the company VAN V SAS, whose head office is located at 176 rue de Grenelle, 75007 Paris, FRANCE (hereinafter referred to as "VAN V"). 

OBJECT  

VAN'S MAIN ACTIVITY IS THE DISTANCE SALE OF GOODS ON THE WWW.LAB-ELLE.COM WEBSITE. THESE TERMS AND CONDITIONS ARE THE ONLY APPLICABLE AND REPLACE ALL OTHER CONDITIONS, UNLESS PRIOR AGREEMENT, EXPRESS AND IN WRITING. AT ANY TIME VAN V MAY BE NECESSARY TO MODIFY CERTAIN OF THESE PROVISIONS. THESE MODIFICATIONS SHALL TAKE EFFECT AS OF THEIR PLACEMENT ONLINE AND WILL BE APPLIED TO ORDERS ACTING AFTER THIS PLACING ONLINE. VAN V CONSIDERS THAT BY VALIDING HIS ORDER, THE INTERNET USER DULY ACKNOWLEDGES THE CONDITIONS AND ACCEPTS THEM WITHOUT RESERVATION.

CUSTOMER ACCOUNT

The user must have an account to order. The address of a hotel or other resort, or a post office box is not an acceptable address. The user must provide honest information and must update it as soon as it changes. He is the only one responsible for the consequences of the use of his account, until the deactivation of this one. VAN V may, by right, without notice or compensation, disable the account of a user in the event of non-compliance by the same user conditions of sale, or any other act contrary to the interests of VAN V. 

ORDERING

The user must identify himself so that his order is recorded. The user who is not registered must first create an account to order. After validation of the payment, the user receives an e-mail informing him that his order has been registered. Any registered order implies acceptance of the price and description of the product. The registration is not necessarily worth acceptance and VAN V reserves the right to refuse or cancel any order for legitimate reason (problems related to the payment, antecedents...). 

PRICE

The prices presented on the lap-elle.com site are expressed in Euros (€) including VAT (All Taxes included), including VAT. Any change in the rate applicable to VAT may be reflected in the price of the products. However, the prices will not be modified once the Internet user's order is validated. These prices are exclusive of PFF (flat-rate contribution to the costs of processing and sending the order). Its amount varies depending on the product ordered and will be specified on the order form before validation of the purchase.

PAYMENT

Payment by credit card :

VAN V accepts payment by credit card, Visa, Mastercard and E-card. In order to validate the payment, the internet user must indicate the name of the card holder as well as the number of the card, its expiry date and the cryptogram appearing on it (3 digits code allowing the security of the transactions) .

Payment by paypal.

SECURING PAYMENTS

The lab-elle.com site is the subject of one of the most efficient security systems at present. The site has indeed adopted the SSL (Secure Socket Layer) encryption process which allows optimal protection of all sensitive data related to means of payment. VAN V never has access to the Internet user's banking information. This is why his contact details will be requested for each new order. Only HSBC Bank and the STRIPE payment platform have the confidential information necessary for the transaction and inaccessible by third parties. .

FAST DELIVERY 

Labelle delivers its products in France, and in the world. The normal delivery time is around 5 working days (unless otherwise indicated on the site), but depends on the prerogatives of each creator. When the Internet user orders from several different designers, it is possible that he will receive his order in several times, according to the delivery instructions specified in each product sheet.

Neither Labelle nor the carrier can be held responsible for an impossibility or a delay of delivery in case of force majeure, bad weather or imprecision in the delivery address.

All Internet users are required to check the condition of the packaging of the goods and their content when delivering their order. In the event of a complaint concerning possible defects or signs of deterioration of the products (missing product, damaged package, broken products, etc.), the Internet user must mention his observations on the delivery note, at the time of delivery, and confirm them. first by email to customer service but also, within 2 days, by mail with acknowledgment of receipt to the company headquarters: VAN V SAS, 176 rue de Grenelle, 75007 Paris- FRANCE.

Article L217-4: the seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

On the other hand, VAN V retains full ownership of the products sold until full encashment of the price, including fees and taxes.

 

RIGHT TO RETRACT

You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire order.

During this period, you will be able to return the undamaged Products, without having to justify reasons, nor to pay a penalty. 

All Products may be subject to withdrawal, except those excluded by law in Article L221-28 of the Consumer Code, for example Products that have been personalized at your request.

Returned Products must be intact and complete and must not have been the subject of extended shipping. 

To exercise your right of withdrawal, you can:

- return your order to us by post in its original packaging, accompanied by the return slip provided, to the following address:

Labelle - Return service
176 rue de Grenelle, 75007 Paris
- return your order directly to one of our stores, along with the purchase invoice.


Labelle will acknowledge receipt of your withdrawal by email.

Labelle will reimburse you for the returned Products, subject to compliance with the above-mentioned conditions.

The refund will be made via the payment method used.

In the event of a dispute and by virtue of article L616-1, the buyer may have recourse to a consumer mediator to whom Labelle reports: mediateurduecommerce@fevad.com

PERSONAL INFORMATION

The information and personal data are necessary for the management of the orders as well as the improvement of the commercial relations with the customer. In this spirit, VAN V is committed to protecting the privacy of the user visiting his website and ensures the confidentiality of his information.
On the other hand, in accordance with Law 78-17 6 January 1978 relating to data, files and freedoms, the user has a right to access, modify and delete his data personal.

INTELLECTUAL PROPERTY

Use of the lab-elle.com website is strictly reserved for personal use. All brands, texts, comments, works, illustrations and images, whether visual or sound, including the underlying technology, and reproduced on the my-fashionlab.com site, are protected by copyright. , trademarks, patents and image. They are the full and entire property of VAN V or its partners. Any reproduction or representation, in whole or in part, constitutes an infringement which may engage the civil and criminal liability of its author.

RESPONSIBILITY

The user is required to check the completeness and veracity of the information he provides to VAN V when registering and when ordering. Therefore, VAN V can not be held responsible in the event that any errors or inaccuracies appear in the delivery address of the user.

On the other hand, VAN V has established some rules relating to product personalization. The following contents are therefore not authorized on lab-elle.com

- Any text or image infringing intellectual property rights, including, but not limited to, copyrights, trademarks, privacy and advertising rights.
- Any text or image about obscenity, pornography or nudity that is not artistic.
- Any text or image that encourages or glorifies the consumption and abuse of narcotics.
- Excessive violence.
- Any defamatory content.
- Any content considered to be harassing, threatening or otherwise prejudicial.
- All hate speech.
- Any content considered discriminatory based on race, ethnicity, nationality, sexual orientation or disability.
- Any content that violates a law or encourages anyone to break the law.

Any products deemed unacceptable according to the rules stated above or considered offensive at the appreciation of VAN V can not be manufactured. In the event that such a product is manufactured, however, VAN V can not be held responsible for the consequences that may result from the use of this product.

LITIGATION

These General Conditions of Sale are executed and interpreted in accordance with French law. The parties will seek, before any litigation, an amicable agreement being recalled that the search for an amicable solution does not interrupt the deadlines for acting as a guarantee. In addition, the liability of VAN V, under the terms of these general conditions, may not exceed an amount equal to the sums paid or payable during the transaction giving rise to said liability, whatever the cause or form of the claim. action concerned. 

According to article R631-3 the consumer can seize, either one of the jurisdictions territorially competent under the code of civil procedure, or the jurisdiction of the place where he lived at the time of the conclusion of the contract or of the occurrence of the harmful event. .

DIVISIBILITY OF CLAUSES

The fact that any clause of the general terms and conditions of sale becomes void, unenforceable, void, illegal or unenforceable by law, regulation or following a final decision of a competent jurisdiction, can not question the validity, the legality, the applicability of the other stipulations of the present general conditions of sales and will not exonerate the user from the execution of its contractual obligations.