Terms and Conditions
These general conditions of sale, referred to as the "General Conditions", govern the terms of distance selling between any user of the my-fashionlab.com website wishing to make a purchase on the my-fashionlab.com website ( designated "the user") and the company VAN V SAS, whose registered office is located at 92 rue de la Pompe, 75116 Paris, FRANCE (referred to as "VAN V").
VAN V HAS FOR MAIN ACTIVITY DISTANCE SELLING OF GOODS ON THE WEBSITE WWW.MY-FASHIONLAB.COM. THESE TERMS AND CONDITIONS ARE THE ONLY ONES APPLICABLE AND REPLACE ALL OTHER TERMS, EXCEPT AS SPECIFIED, EXPRESS AND WRITTEN. AT ANY TIME VAN V MAY BE REQUIRED TO MODIFY CERTAIN OF THESE PROVISIONS. THESE CHANGES TAKE EFFECT FROM THE TIME THEY RELEASE AND WILL BE APPLIED TO ORDERS THAT TAKE EFFECT AFTER THIS WEBSITE. VAN V CONSIDERS THAT IN VALIDATING ITS ORDER THE USER DULY READ THE CONDITIONS AND ACCEPTS THEM WITHOUT RESERVE.
The user must have an account to order. The address of a hotel or other resort, or a post office box is not an acceptable address. The user must provide honest information and must update it as soon as it changes. He is the only one responsible for the consequences of the use of his account, until the deactivation of this one. VAN V may, by right, without notice or compensation, disable the account of a user in the event of non-compliance by the same user conditions of sale, or any other act contrary to the interests of VAN V.
The user must identify himself so that his order is recorded. The user who is not registered must first create an account to order. After validation of the payment, the user receives an e-mail informing him that his order has been registered. Any registered order implies acceptance of the price and description of the product. The registration is not necessarily worth acceptance and VAN V reserves the right to refuse or cancel any order for legitimate reason (problems related to the payment, antecedents...).
The prices presented on the site my-fashionlab.com are expressed in Euros (€) TTC (All Taxes Included), including VAT. Any change in the rate applicable to VAT may be reflected in the price of the products. However, the prices will not be changed when the order of the user is validated. These prices are exclusive of PFF (Participation fee for processing fees and sending the order). Its amount varies according to the product ordered and will be specified on the order form before the validation of the purchase.
Payment by credit card :
VAN V accepts payment by credit card, Visa, Mastercard and E-card. In order to validate the payment, the internet user must indicate the name of the card holder as well as the number of the card, its expiry date and the cryptogram appearing on it (3 digits code allowing the security of the transactions) .
Payment by paypal.
SECURITY OF PAYMENTS
My-fashionlab.com is one of the most powerful security systems available today. The site has indeed adopted the SSL (Secure Socket Layer) encryption method which allows optimal protection of all the sensitive data related to the means of payment. VAN V never has access to the user's banking information. This is why his details will be asked for each new order. Only HSBC Bank and the OGONE payment platform have the confidential information necessary for the transaction and inaccessible by third parties. .
ATTENTION: Our products being made by hand, orders will be disturbed during the Christmas period. Please note an extended delivery time for all orders placed between the 24 / 12 and the included 29 / 12.
MyFashionLab delivers its products in France and in Europe. The normal delivery time is about 5 working days (unless otherwise indicated on the website), but depends on the prerogatives of each designer. When the user orders from several different creators, it is possible that he receives his order in several times, according to the delivery instructions specified in each product sheet.
Neither MyFashionLab nor the carrier can be held responsible for an impossibility or a delay of delivery in an exceptional case, bad weather or inaccuracy in the delivery address. The risk of mail theft is the responsibility of the purchaser from the moment the products left the offices My Fashion Lab.
Every internet user have to check the state of the goods' packaging and its contents when the delivery of his order. In case of complaint concerning possible defects or marks of deterioration of the products (missing product, damaged package, broken products ...), the user will have to mention his observations on the delivery note, at the time of the delivery, and confirm them all first by email to customer service but also, in the next 2 days, by tracked mail at the headquarters of the company: VAN V SAS, 92 rue de la Pompe, 75116 Paris - FRANCE.
On the other hand, VAN V retains full ownership of the products sold until full encashment of the price, including fees and taxes.
RIGHT TO RETRACT
Article L121-20-2 of the Consumer Code provides that the right of withdrawal can not be exercised "for contracts for the supply of goods made to the specifications of the consumer or clearly personalized". The products are made piece by piece according to the order of the user. They can not be exchanged or changed after confirmation of it.
Only items that can be put back on sale can be exchanged or refunded within a period of 7 days after receipt of the package. The complaint must be reported in advance by email to firstname.lastname@example.org.
The information and personal data are necessary for the management of the orders as well as the improvement of the commercial relations with the customer. In this spirit, VAN V is committed to protecting the privacy of the user visiting his website and ensures the confidentiality of his information.
On the other hand, in accordance with Law 78-17 6 January 1978 relating to data, files and freedoms, the user has a right to access, modify and delete his data personal.
The use of the my-fashionlab.com website is strictly for personal use. All trademarks, texts, comments, works, illustrations and images, whether visual or audio, including the underlying technology, and reproduced on the my-fashionlab.com website, are protected by copyright , trademarks, patents and image. They are the full property of VAN V or its partners. Any reproduction or representation, in whole or part, is constitutive of counterfeit that can engage the civil and criminal liability of its author.
The user is required to check the completeness and veracity of the information he provides to VAN V when registering and when ordering. Therefore, VAN V can not be held responsible in the event that any errors or inaccuracies appear in the delivery address of the user.
On the other hand, VAN V has established some rules relating to the personalization of products. The following contents are not allowed on my-fashionlab.com:
- Any text or image infringing intellectual property rights, including, but not limited to, copyrights, trademarks, privacy and advertising rights.
- Any text or image about obscenity, pornography or nudity that is not artistic.
- Any text or image that encourages or glorifies the consumption and abuse of narcotics.
- Excessive violence.
- Any defamatory content.
- Any content considered to be harassing, threatening or otherwise prejudicial.
- All hate speech.
- Any content considered discriminatory based on race, ethnicity, nationality, sexual orientation or disability.
- Any content that violates a law or encourages anyone to break the law.
Any products deemed unacceptable according to the rules stated above or considered offensive at the appreciation of VAN V can not be manufactured. In the event that such a product is manufactured, however, VAN V can not be held responsible for the consequences that may result from the use of this product.
These General Terms and Conditions of Sale are executed and interpreted in accordance with French law. The parties will seek, before any dispute, an amicable agreement being recalled that the search for the amicable solution does not interrupt the time to act as collateral. In addition, the liability of VAN V, under these terms and conditions, may not exceed an amount equal to the sums paid or payable in the transaction at the origin of said liability, regardless of the cause or form of the action concerned. Any dispute of any nature or of any dispute relating to the formation or execution of the order, even in the event of a warranty claim or multiple defendants, will be for a lack of amicable agreement of the exclusive jurisdiction of the Courts in whose jurisdiction is our headquarters.
DIVISIBILITY OF CLAUSES
The fact that any clause of the general terms and conditions of sale becomes void, unenforceable, void, illegal or unenforceable by law, regulation or following a final decision of a competent jurisdiction, can not question the validity, the legality, the applicability of the other stipulations of the present general conditions of sales and will not exonerate the user from the execution of its contractual obligations.